Audience: Couples

Step-by-Step: Placing an Order with Your Product Balance

1. Log into your Prezola account and head to your dashboard.
2. Browse our brand partner collections and find the items you'd like to receive.
3. Click 'Add to List' to add each item to your gift list.
4. Once you’ve added everything you’d like to order, go to the 'Get your gifts' section of your dashboard.
5. From here, click on 'Place Order'.
6.  Select the items you’d like to order from your gift list and move them into your basket.
7. Review your basket, and when you're ready, click 'Confirm Order'. We’ll begin securing your gifts right away.

Important Notes
• Your branded product balance can only be used on physical gifts available on Prezola from our listed brand partners.
• This balance cannot be withdrawn as cash or used towards:
   – Cash funds
   – Honeymoon or custom funds
   – Charity donations
   – Vouchers
• If you run into any issues or would like support, our Customer Service team is here to help!