Audience: Guests

Summary

If you're viewing a couple’s gift list and only seeing preset amounts for a cash fund (e.g., £10, £25, £50), this may be due to how the couple has chosen to configure their list. While we understand you might prefer to enter a custom amount, this option isn’t always available by default.

Why Only Set Amounts Are Displayed

- Each Prezola gift list is tailored by the couple, and they may have chosen to offer fixed cash amounts only.

- This setup is entirely up to the couple and how they prefer to receive their gifts.

- If you’re unable to enter a bespoke amount, it likely means the couple has not enabled this option on their list.

Can I Give a Custom Amount Instead?

- While we can’t guarantee the ability to give a bespoke amount, our Customer Service team is happy to reach out to the couple on your behalf to see if they would be willing to update their settings.

- Please note that this depends entirely on the couple’s preferences and may not always be possible.

- If the couple updates their settings, custom amounts will then appear as an option for gifting.

What to Do Next

If you'd like us to check if a custom amount can be added:

- Contact our Customer Service team and provide the name of the couple and the date of their wedding (if known).

- Let us know the amount you would like to contribute.

Important Note on Fees

- For all cash fund contributions, a small 1.9% payment processing fee applies.

- This fee is paid by the guest and helps cover secure processing costs.

- Charity contributions are exempt from this fee.

Chatbot Summary Version

Q: I want to give a custom amount, but only fixed values are showing. How do I give a bespoke amount?

A: The couple may have set their gift list to only show set amounts. Contact our Customer Service team and we can ask the couple if they're happy to enable a custom amount option for you.