Audience: Couples

Summary

If you're experiencing issues seeing your custom products when trying to place an order, there are a few important points to be aware of regarding how custom products are handled on your Prezola gift list.

Custom Product Approval and Visibility

- Custom products are not automatically visible to guests.

- They require approval by our team before they are listed publicly.

- Once approved, they will appear on your gift list and be available for guests to view and pledge against.

- If your custom product isn't visible, please contact our customer service team to check its approval status.

Why Custom Products May Not Appear When Placing an Order

Once fully pledged, the value of the custom product is moved into a dedicated custom product fund. This fund is provided to you as cash, which can be withdrawn alongside your other cash funds from the 'Withdraw funds' section of your dashboard. This allows you full flexibility to purchase the item directly at your convenience.

- Custom products will only show as available to order once they have been fully pledged against by your guests.

Adding Custom Products After Your Wedding

- Yes, you can still add custom products after your wedding date.

- However, these items must be 100% pledged against by guests in order for the funds to be released.

- You cannot use branded product funds, voucher credits, or cash funds towards custom products that are added post-wedding.

Need Help?

Our Customer Service team is available to:

- Confirm the approval status of custom products

- Provide help on how to ensure they are visible to guests

- Advise on any ordering issues or post-wedding adjustments

Chatbot Summary Version

Q: Why isn’t my custom product showing when I try to place an order?

A: Custom products must be approved and fully pledged against to appear for ordering. If added after your wedding, they still require full guest funding; other balances can't be used. Contact our support team to check approval status or for help.