Audience: Couples

Summary:

If you’ve completed your wedding journey and no longer need your Prezola gift list, we’re here to help you close, deactivate, or even fully delete your account. These steps are handled by our Customer Service team to make sure everything is secure and runs smoothly.
 

✅ How to Close Your Gift List

If you’d like to close your gift list but still keep access to your account and gift history:

• Send an email to our Customer Service team at [email protected]

• Make sure you contact us from the email address registered to your Prezola account, so we can verify your identity

• Once confirmed, we’ll close your list and send a confirmation email

What happens next?

• Your gift list will no longer be visible to guests

• No further contributions can be made

• You’ll still have access to your account to:

  • View your gift history

  • Manage thank-you messages

  • Place any new orders

  • Track any outstanding orders
     

🗑️ How to Request Full Deletion of Your Gift List

If you'd prefer to completely remove your list and all associated data:

• Please send a data removal request via email to [email protected] from your registered email

• Let us know that you'd like to permanently delete your account and all associated data

Important to know:

• Once deleted, you will no longer be able to view any gift history, order information, or messages

• Any guest contribution data or purchase records will also be removed from our system permanently
   

💬 Chatbot Summary Version:

Q: How do we close, deactivate, or delete our gift list?
A: Just email us at [email protected] from your registered email address. Let us know whether you'd like to close your list, keep access, or permanently delete everything - we’ll take care of the rest!