Audience: Couples

Summary: Yes, there are time limits for returning or exchanging gifts received through your Prezola gift list. Our returns policy is designed to ensure items are handled promptly and in resalable condition.

Return Timeframe for Couples

- Any damages, faulty items or exchange requests need to be reported to our customer service team within 7 days of your delivery being received.

- Gifts must be returned within 14 days of notifying us.

- Returns requested outside this window will be considered at our discretion, depending on the item’s condition and delivery status.

Key Conditions for Returns and Exchanges

- The item must be in resalable condition and in its original packaging.

- We are unable to accept returns if the gift has already been used, damaged, or is outside the acceptable return period.

- If a gift has already been converted into credit or transferred into funds, it cannot be refunded or exchanged.

How to Request a Return or Exchange

1. Contact our Customer Service Team.

2. Provide your names, gift list number and details of the item you wish to return.

3. We will supply a Returns Reference Number (RMA) and return instructions.

4. The item must be packaged securely and sent using atracked method within 14 days of receiving our return email.

What Happens Next?

- Once your return has been received and inspected, the credit will be added to your account.

- This credit can be used to select another gift from our store.

- Returns are typically processed within 5–10 working days.

- Please note: we do not issue cash refunds to couples for exchanged or returned gifts.

Chatbot Summary Version

Q: Are there any time limits on returns or exchanges?

A: Yes – gifts must be returned within 14 days of notifying us. After that, returns are only considered based on item condition and delivery status. Refunds are in the form of credit.