Audience: Couples

Summary: While we understand how important it is to ensure guests receive a proper thank you, Prezola can only provide you with the email addresses we have on file. We’re not able to update or modify guest email information on your behalf.

What We Can Do

- We can share the guest contact details that were provided to us at the time of purchase (where available).

- These can be found in your Thank You Manager section in your Prezola dashboard.

- If an email was not provided or is incorrect, it may not be possible for us to retrieve or amend it.

What We Cannot Do

- We are unable to edit or add guest contact details on your behalf.

- For privacy and data protection reasons, all guest contact data must be managed by the guests themselves.

- If you need updated contact details, we recommend reaching out directly to the guest.

Best Practice for Sending Thanks

- Use the information available in your Thank You Manager to guide your responses.

- For missing or incorrect details, consider reaching out to the guest via alternate contact methods if available.

- You can also download a summary of guest names and gift details to support manual thank-you card writing.

Chatbot Summary Version

Q: How can I update guest email addresses to ensure they receive our thanks?

A: We can’t update guest emails, but you can find the contact details we have in your Thank You Manager. Reach out to guests directly if info is missing or incorrect.