Audience: Couples

Summary: While Prezola offers flexible delivery options, gifts from the same delivery order cannot be split between multiple addresses. However, couples can arrange for deliveries to different addresses by booking separate deliveries based on the items currently available in our warehouse.

Delivery to Multiple Addresses – How It Works

We understand that you may want to receive gifts at different locations (e.g., home, work, or a temporary address). While we cannot split a single delivery into multiple destinations, we can organise separate deliveries for different addresses based on item availability.

To arrange this, please contact our customer service team to discuss your needs and coordinate your delivery plan.

Why Items Can’t Be Split in One Delivery

Our warehouse and shipping process is set up to send one batch of gifts to a single location per delivery booking. For operational and logistical reasons, we can’t divide the contents of a single shipment across multiple addresses.

How to Arrange Multiple Deliveries

To send gifts to more than one address:

1. Wait until you see the 'Book a delivery' prompt on your 'Get your gifts' dashboard page.

2. Select the items you want delivered to your first address.

3. Complete that delivery booking.

4. Contact our support team to schedule a second delivery for any remaining items once they are available in our warehouse.

You can reach us at 📧 [email protected] or 📞 0800 488 0082.

Example Delivery Options

- Deliver to your home for large household items

- Deliver to your workplace for small parcels

- Schedule a second delivery to a relative or a safe alternative address

Chatbot Summary Version

Q: Can we have gifts delivered to multiple addresses?

A: Not in one delivery, but yes, you can book separate deliveries to different addresses based on what's available in our warehouse. Contact customer service to arrange it!