Audience: Couples, Guests

Summary: If you encounter a problem while using the Prezola website, we’re here to help. You can report any issues to our customer service team, who will work with our development team to investigate and resolve it.

Step 1 – Check Your Browser

Before reporting an issue, please make sure that:

- Your web browser is fully updated

- You’ve cleared your cache and cookies

- You’ve tried accessing the site using a different browser or device

Sometimes, issues are caused by outdated software or settings.

Step 2 – Gather Helpful Information

To help our development team investigate the issue quickly, please include the following details in your report:

- A description of the problem you’re experiencing

- A screenshot of the error or issue

- The type of device you’re using (e.g. iPhone 13, Windows laptop)

- Your web browser and version (e.g. Chrome 114, Safari 16)

- Your operating system (e.g. iOS 17, Windows 11, macOS Ventura)

Step 3 – Contact Our Team

Once you have all the information, email our customer service team at 📧 [email protected] or call 📞 0800 488 0082.

They’ll pass your report to the appropriate technical team and keep you updated as we investigate and resolve the issue.

Chatbot Summary Version

Q: How do I report a problem with the website?

A: Make sure your browser is updated, then contact customer service with a screenshot, your device type, browser version, and a description of the issue.