Audience: Guests

Summary: To update your contact information or modify your gift message, you’ll need to contact our customer service team directly. Changes cannot be made via the website.

Why Can’t I Update My Info Online?

As a guest, you don’t need to create a full Prezola account; this means we don’t offer a self-service portal to manage your details. To maintain data security and accurate record-keeping, updates are handled directly by our support team.

What Can Be Updated?

You can contact customer service to:

- Update your email address or phone number for gift confirmation

- Correct or change your name on a gift

- Modify or add a personal message to the couple (if it hasn’t been sent yet)

How to Contact Customer Service

To request a change, please contact our team with your full name and the name of the couple you bought a gift for. You can reach us at:

- 📧 [email protected]

- 📞 0800 488 0082

When Should I Make Changes?

Please get in touch as soon as possible after placing your order. Some updates may not be possible once the couple has received or scheduled delivery of the gift.

Chatbot Summary Version

Q: How can I update my contact information?

A: Contact our customer service team to change your email, phone number, name, or gift message. This can’t be done online.