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Home > Prezola > Guest > Why am I being charged a delivery fee?
Why am I being charged a delivery fee?
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Overview

At Prezola, we aim to keep things simple and transparent when it comes to delivery charges for guest purchases.

🎁 Delivery Charges for Guests

When purchasing a gift from a couple’s registry:

  • If your gift is £75 or more
    Delivery is completely free to any UK address.

  • If your gift is under £75
    → A £3.99 delivery fee is applied at checkout.

This small charge helps to cover the cost of assembling the gift and delivering it securely to the couple.

💡 Why is this fee applied?

The £3.99 charge only applies to orders below £75 and contributes to approximately half the cost of preparing and dispatching your selected gift. Prezola covers the remaining cost to ensure gifts arrive safely and efficiently.


🛒 How can I avoid the delivery fee?

  • Consider choosing a gift worth £75 or more

  • Contribute to a group gift or one of the couple’s funds with a higher value

If you have any questions about your gift purchase or delivery, feel free to reach out to our Customer Service Team.

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