Audience: Couples
Tone: Warm, informative, and reassuring
 

We understand how disappointing it can be when a gift on your list becomes unavailable - whether it’s discontinued or simply out of stock. Don’t worry, we’re here to help you every step of the way.

🔁 Discontinued Items

If a product is discontinued by one of our brand partners:

• We’ll notify you as soon as possible.

• If it has not been ordered, you can simply swap it for something else - either from your existing list or from our 300+ brand partners.

• If it has already been ordered, we’ll apply the full value of the gift back to your account so you can use the funds toward another item of your choice.

🕐 Out of Stock Items

Items may sometimes be temporarily out of stock, but we always do our best to keep you informed:

• You’ll see stock updates on both your ‘Place an Order’ and ‘Track Order’ pages in your account.

• If an item is currently out of stock, we’ll do our utmost to display an expected restock date so you can decide whether you’d like to wait.

• You can still pre-order out-of-stock items - this means we’ll reserve it with the supplier as soon as it becomes available again.

If you’d rather not wait:

• You can cancel the item directly from your account.

• The value of the gift will be returned to your balance, giving you the flexibility to choose a different item from your gift list or explore something new from our range of brand partners.

Still unsure?

Our friendly Customer Care team is always here if you have questions about a specific item or need help making changes to your order.

🔍 Chatbot Summary Version

Q: What happens if an item on our list is discontinued or out of stock?
A: Discontinued items will be refunded to your account for re-selection. Out-of-stock items will show availability updates in your dashboard. You can pre-order or cancel them and use the funds for another gift.