Audience: Couples
 

At The Wedding Shop, we pride ourselves on offering a wide range of gifts from over 300 trusted brand partners, making it easy for your guests to choose something thoughtful and meaningful from your list.

We understand that from time to time, guests may come across an item available for less elsewhere. In these cases, we do offer a price match guarantee - but this applies to guests only, not to couples placing or managing their own orders.

💡 Why is price matching only available to guests?

As a couple using our service, your gift list allows for flexibility - items can be grouped, changed, or updated before being confirmed. Due to this and the way our service operates, we’re unable to assess pricing on a like-for-like basis at the point of order for couples.

Guests, however, are making a one-off purchase at a specific moment in time, which allows us to review and approve a valid price match request more easily.

🎁 How our pricing works

As a gift list provider, we don’t hold stock. Instead, we personally source every item directly from our brand partners once your order is placed. Because of this:

• Our prices are always set at the Recommended Retail Price (RRP)

• We’re unable to honour seasonal sales or promotional pricing offered by other retailers

• This ensures fair, consistent pricing for all couples and guests using our service

✅ What guests need to do

If a guest finds the same product available for less from a qualifying UK retailer, they can contact our Customer Care team with:

• A direct link to the competitor’s product

• Confirmation that the item is identical (same brand, model, size, colour)

• Proof that the item is in stock at the time of the request

If eligible, we’ll refund the difference to the original payment method.

 

Chatbot Summary Version:

Q: Is there a price match guarantee if a guest finds a gift cheaper elsewhere?
A: We do offer a price match guarantee, but this applies to guests only. As a couple, your gift list prices are set at the Recommended Retail Price (RRP), and we are unable to honour sale or seasonal discounts. This is because we personally source all gifts from brand partners rather than holding stock.