At The Wedding Shop, we understand that sending a gift is a meaningful gesture, and you may be curious to know when it will arrive. While we do everything we can to ensure gifts reach couples smoothly, gift delivery and order tracking are entirely managed by the couple, and we are unable to share delivery status updates with guests directly.

Why can’t I track my gift?

The couple decides when to place and receive their gifts, so we don’t begin processing or delivering items until they confirm their selection. For data protection and privacy reasons, we’re also unable to share specific details about the couple’s orders without their permission.

However, rest assured that:

• Each gift is safely recorded and stored within the couple’s account.

• Our delivery timeframes typically range from 4 to 8 weeks after the couple confirms their order.

• We securely handle every gift and work closely with our brand partners to source and deliver items with care.

Want to check in?

If you’d still like to enquire about the status of a gift, you’re very welcome to reach out to our Customer Care team, and with your permission, we’ll be happy to contact the couple on your behalf to check whether they’d like to share an update with you.

🧠 Chatbot Summary Version:

Q: Can I track the delivery status of my gift?
A: We don’t share delivery updates with guests directly, as orders are placed at the couple’s discretion. You’re welcome to contact Customer Care, and we can check with the couple if they’re happy to provide an update.