We're here to help! Whether you're having trouble checking out, deciding what to buy, or just want a little extra support, our friendly team is on hand to assist.

💬 How We Can Support You

1. Need help choosing the perfect gift?
We're always happy to offer guidance and suggestions. Whether you're shopping for something meaningful, stylish, or practical, we know the list inside out and can help you find the right fit.

2. Experiencing technical or payment issues?
If you’re having trouble completing a purchase, we recommend:

• Checking with your bank - sometimes payments are blocked automatically as a security measure.

• If your payment shows as pending twice, don’t worry – we’ll always refund one to ensure you're never charged more than once.

• If your payment doesn’t go through, feel free to contact us - we’ll happily help process the payment for you.

3. Didn’t receive your confirmation email?
First, take a peek in your junk or spam folder – these emails sometimes get filtered by mistake.
Still no luck? Just reach out to our Customer Care team and we’ll be happy to resend it for you.

📞 Ways to Get in Touch

You can reach us in whatever way suits you best:

• Live Chat – Available directly on our website for real-time help

• Call us – 020 7384 8400 (Monday to Friday, 8.30am – 5.30pm)

• Email – [email protected]

We're here to make the gift-giving process seamless and enjoyable ✨

✅ Chatbot Summary Version

Q: Is there support available if I encounter issues?
A: Yes! You can contact our team via live chat, phone, or email. We’ll help with everything from choosing a gift to resolving payment or confirmation issues.