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Audience: Couples
At The Wedding Shop, we offer flexible options for couples to access contributions received from their guests. However, not all contributions are eligible for withdrawal, and it’s important to understand how each gift type works.
💸 What Funds Can Be Withdrawn?
You can withdraw the following contributions:
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Cash funds
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Honeymoon funds
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Charity donations
These contributions are transferred as cash directly to your nominated UK bank account. You’ll receive two free fund transfers, and you can request a withdrawal at a time that suits you after your wedding.
To request your transfer:
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Head to the ‘Order Gifts’ section of your dashboard
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Select ‘Withdraw Funds’
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Provide your bank details
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We’ll process the request and send the funds securely
🎁 What Cannot Be Withdrawn?
Contributions made towards the following cannot be withdrawn as cash:
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Brand Product Funds from physical gifts (items listed from our 300+ brand partners)
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Voucher & Experience Funds
These contributions are held in your account as a Product & Voucher Balance and must be used to purchase items directly through your Wedding Shop gift list.
🛍️ Spending Your Product Balance
To use your brand product funds:
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Add products from our Brand Partners to your gift list
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Go to the ‘Order Gifts’ section
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Select the gifts you'd like and click ‘Place Order’
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You can then book a delivery for your chosen items once they arrive in our warehouse
📌 A Quick Summary:
| Gift Type | Withdrawable as Cash? | Notes |
|---|---|---|
| Cash Fund | ✅ Yes | Withdraw at your convenience |
| Honeymoon Fund | ✅ Yes | Paid into your bank account |
| Charity Donation | ✅ Yes | You’ll pass this on to your chosen charity |
| Brand Products | ❌ No | Must be spent within your Wedding Shop account |
| Vouchers | ❌ No | Also restricted to in-account use |
💡Need Help?
If you're unsure what type of balance you have or need help placing an order or withdrawing funds, our friendly Customer Care team is always happy to help.
Chatbot Summary Version
Q: How do we access the funds contributed by our guests?
A: You can withdraw cash, honeymoon, and charity funds directly to your bank account using the ‘Withdraw Funds’ tool on your dashboard. However, any contributions made to brand product gifts or vouchers must be used within your Wedding Shop account to purchase items from our 300+ brand partners. You get two free bank transfers, and any product balance can be used to place orders at your convenience.
