Once you’ve placed your order, we begin working behind the scenes to secure your wonderful gifts. Each item is personally sourced from our trusted brand partners, so here's how to check the status of your gifts and understand where they are in the journey:

🛒 What happens after you place an order?

After you confirm your order, we begin contacting each supplier to secure your selected gifts. As soon as we receive confirmation from the supplier, you’ll see an estimated arrival date next to each gift on your ‘Track Order’ page of your account.

📍 If a gift is showing as ‘Order Placed’, this means we are still waiting to receive confirmation and estimated delivery details from the supplier.

⏳ What if an item is out of stock?

If one of your gifts is temporarily out of stock, we’ll show a ‘Back in Stock’ date on your ‘Track Order’ page. This gives you a clear idea of when we expect to receive the item. We’ll always aim to keep you updated with the latest information.

In rare cases where there’s an extended delay or issue, our Customer Care team will reach out to you directly with next steps.

🔎 Where to track your gift progress

Head to your Track Order page at any time to:

• View which gifts have been ordered

• See estimated delivery dates

• Keep an eye on any delays or stock updates

If you have any questions about your order or an item’s status, our friendly Customer Care team is always here to help 💬

✅ Chatbot Summary Version

Q: Have all of our gifts been ordered from suppliers?
A: Once your order is placed, we work with each supplier to secure your gifts. You can track their status on your 'Track Order' page. If a gift says ‘Order Placed,’ we’re still waiting for confirmation. If an item is out of stock, a back-in-stock date will be shown.