When managing your gift list, you may notice that some items are out of stock or have been discontinued before you've had a chance to place your order. Here's how we help you navigate this:

🔄 Discontinued Items (Pre-Order)

If a gift becomes discontinued before you place your order, don’t worry - any funds contributed towards that gift will remain safely in your Brand Product balance.

You can then use this balance to select alternative gifts from any of our 300+ brand partners. This means you’ll never lose the value of a gift, even if the item itself is no longer available.

🕒 Out of Stock Items (Pre-Order)

If an item is temporarily out of stock, this will be clearly marked on the ‘Place an Order’ page when you begin building your order.

You’ll still have the option to pre-order this item - we’ll secure it for you as soon as it becomes available again, meaning you’ll be first in line when new stock arrives from the supplier.

✅ What You’ll See on Your Dashboard

• Out of stock items: Clearly labelled on the Place an Order page, along with the expected restock date if available.

• Discontinued items: Funds remain in your account and can be reallocated.

If anything is unclear or you’d like help finding alternatives, our friendly Customer Care team is always on hand to assist.

🔍 Chatbot Summary Version

Q: What happens if an item is out of stock or discontinued before we place our order?
A: If an item is discontinued, your funds will stay in your Brand Product balance to use on another gift. If it's out of stock, you’ll see this on the 'Plan an Order' page and can pre-order it - we’ll reserve the item as soon as it’s available again.