Overview:
We understand how exciting it is to keep track of your wedding gifts, so we've made sure you can stay informed every step of the way.

✅ How Order Updates Work

Your gift order status is regularly updated in two key places:

• Your Track Orders page:
  This is the most up-to-date source. Your dashboard is refreshed every few days as we receive updates from our suppliers.
  → Track Orders

• Email updates:
  We’ll also send you an email update roughly every 10 days to summarise the progress of your order and any key changes.

📦 What You’ll See on Track Orders

• Gift-by-gift breakdown of what’s in stock, what’s been dispatched, and expected arrival dates

• Real-time updates from our warehouse and supplier partners

• Clear indicators if an item is out of stock, delayed, or already in transit

🕒 Why the Timing May Vary

We work closely with over 300 brand partners and only order items once you've confirmed them - this means our delivery timeline relies on supplier lead times. But rest assured, as soon as we know something, your dashboard will be updated.

💬 Chatbot Summary Version

Q: How often is the status of our order updated in our account?
A:
Your Track Orders page is updated every few days with real-time supplier updates. You’ll also receive email updates around every 10 days to keep you in the loop on your gift delivery progress.