🛠️ We're here to help make it right.

If you’ve received a gift that’s damaged or faulty, we’ll do everything we can to resolve this quickly for you.

✅ What to Do if a Gift Arrives Damaged

1. Report the issue within 7 days of delivery
   Damages must be reported within 7 days to ensure we can offer a resolution.

2. Log the issue via your account:
   Head to your Track Orders page.

   • Click on the item in question

   • Select “Report an Issue”

   • Complete the short form to tell us what happened

3. Upload supporting photos or videos

   • Include clear images (or a video if possible) of the damage or fault

   • This helps our team assess and resolve the issue quickly

4. Our Customer Care team will follow up

   • Once submitted, our team will review your report

   • We'll arrange a replacement or suitable resolution wherever possible

🔄 Can We Return Unwanted Gifts?

• We’re only able to offer replacements or refunds for damaged or faulty items

• We do not accept returns for unwanted gifts unless there is a fault

💬 Chatbot Summary Version

Q: What do we do if a gift arrived damaged?
A: Report any damage within 7 days via the Track Orders page on your account. Be sure to include photos or a video of the issue. Our team will assess the problem and arrange a replacement or resolution where possible.