🔍 First, double-check your delivery

Before reporting an item as missing, here are a few steps to take:

• Check all parcels thoroughly
  Sometimes smaller items are securely packed within larger boxes. Please double-check all packaging.

• Confirm the number of parcels received
  If multiple parcels were due, ensure they’ve all arrived. You’ll receive tracking from DPD (our courier) when each parcel is dispatched.

• Review your Track Orders page
  Log into your account and visit the Track Orders page to check the delivery status of each item.

📣 Still something missing?

If you've checked everything and a gift still appears to be missing, please follow these steps:

1. Report within 7 days of delivery
   This ensures our team can investigate effectively.

2. Go to your Track Orders page

   • Find the item(s) in question

   • Select “Report an Issue”

   • Choose “Missing item” as the issue type

3. Provide helpful details
   If you can, please share:

   • Which item(s) are missing

   • Whether all parcels arrived

   • Any other details that might help our warehouse investigate

📌 Unlike damaged items, photos are not required to report a missing item - but clear written information helps us resolve things faster.

🤝 What happens next?

Once you've submitted the report:

• Our Customer Care team will begin investigating with our warehouse and suppliers

• We'll keep you informed and resolve the issue as quickly as possible

💬 Chatbot Summary Version

Q: How do we report a missing item?
A: Check your parcels and packaging first. If something is still missing, report it via the Track Orders page within 7 days of delivery. Select the missing item(s) and provide any useful details. Our team will investigate and resolve it quickly.