🌟 Product Care at The Wedding Shop

We want your gifts to bring you joy for years to come. While we don’t currently provide dedicated care guides through our platform, we make sure you have everything you need to look after the wonderful items you’ve chosen.

📦 Where to Find Care Information

• Most items arrive with care and usage instructions directly from the brand.

• These will usually be included within the packaging of your gift (look for care cards or labels).

• If you're ever unsure, you can often find helpful advice directly on the brand’s website or by contacting them.

We partner with over 300 trusted brand partners, including Le Creuset, The White Company, Soho Home, and many more - each with their own product-specific advice and guidance.

🧽 Types of Care You Might Need Help With

Here are just a few common examples where brand-specific care is important:

• Crystal glassware: May be hand-wash only - always check for temperature or dishwasher restrictions.

• Cookware: Cast iron and non-stick items may require seasoning or special cleaning tools.

• Soft furnishings: Some luxury textiles may be dry-clean only or require gentle washing.

🛠️ Need Help?

If a product has arrived without any guidance or you're not sure how to care for it:

• 📩 Contact our Customer Care team and we’ll do our best to point you in the right direction

• 🤍 We can also reach out to the brand on your behalf if more detail is needed

We’re here to help ensure you love and look after your gifts for years to come.

💬 Chatbot Summary Version

Q: Do you offer care guides for things like crystal or cookware?
A: Most gifts arrive with care instructions from the brand. If you're unsure or something’s missing, contact Customer Care and we’ll help or reach out to the brand on your behalf.