Question: Hello, I have £300 of vouchers – can I use them for anything or do they have to be used for what they were given?

Answer:

Once your voucher balance has been added to your gift list account, you have complete flexibility in how you use it - within the scope of the voucher-eligible offering.

Here’s what you can do with your voucher balance:

• ✅ Use it towards any other voucher or experience from our curated collection

• ✅ Switch it to a different experience provider or brand gift card

• ✅ Use the balance towards physical gifts from our 300+ brand partners

• ❌ You cannot withdraw the voucher balance as cash

• ❌ Voucher funds also cannot be transferred to a honeymoon or cash fund

💡 If your plans change or you simply prefer to use your voucher value differently, you can reallocate it at any time before your order is placed - directly through your dashboard or with help from our Customer Care team.

Additional Notes:

• Voucher values remain in your Voucher Balance until used

• All vouchers are valid for a minimum of 12 months from the date of issue

• After you place your order, your chosen vouchers will be sent to you by email or post, depending on the provider

If you’re unsure how to make changes or want help exploring your options, feel free to reach out to your Gift Guru or our Customer Care team.
 

🤖 Chatbot Summary:

Yes, once your voucher balance is added to your account, you can use it flexibly within our voucher and gift offering. You can swap it for another voucher, experience, or even use it toward brand products. However, you cannot withdraw it as cash or transfer it to a cash or honeymoon fund. Just make your changes before placing your order. Need help? Your Gift Guru or Customer Care team is happy to support you.