We understand this can be confusing, so here’s why this happens:

🔄 How our ordering process works:

At The Wedding Shop, we operate a little differently from traditional retailers - we don’t hold stock. This approach offers our couples flexibility and choice. Instead, we work closely with our trusted brand partners to source each gift only once you place your order.

Because of this:

• An item might appear available on a brand’s retail website but show as Out of Stock on your dashboard.

• This is often due to limited stock availability - many suppliers prioritise their own direct customers before trade orders like ours.

• Our site features a curated selection of each brand’s offering, which may vary depending on current stock levels and supplier availability.

🚚 When an item is Out of Stock:

• We only discover stock issues at the point of placing your order with the brand partner.

• If we learn that an item is temporarily unavailable, we:

  • Flag it on your Track Order page.

  • Include it in your next order update email.

  • Display a "Back in Stock" date, where possible, to help you decide whether to wait or select an alternative.

✅ Your Options:

• You can leave the item on order – this secures your place in line as soon as it’s back in stock.

• Or, if you’d prefer not to wait, you’ll have the option to cancel the item and use your funds toward something else.

We’ll always keep you updated, and our Customer Care team is here if you need help reviewing your options.
 

✅ Chatbot Summary (Couple-facing)

While we always aim to offer a wide and curated range of products from our brand partners, we do not hold stock ourselves. Instead, we source each item directly from the supplier when an order is placed. This means that product availability may differ from what you might see on the brand's retail website. As a trade partner, our access to stock can vary depending on the brand’s prioritisation of its own retail customers. Additionally, we may offer a selected range rather than every item a brand carries. If there's a specific item you'd like to see on your list that isn’t currently available, our Gift Guru team is always happy to help check availability or suggest similar alternatives.