Need to make changes to your wedding date or delivery address? You can easily manage some of your key account details in your Prezola dashboard.

📍 Where to update your details

Head to the Settings area of your account dashboard to:

• ✏️ Change your wedding or occasion date

• 🏡 Update your delivery address
  (Before placing any orders – especially direct delivery items)

These changes can be made directly without needing to contact our team.

🚚 Important: Direct Delivery Orders

If you've already placed an order that includes a direct delivery item, you’ll need to get in touch with our Customer Services team as soon as possible.
Once a direct delivery gift is ordered, it may be sent straight from our supplier, so it’s important we update the address before dispatch to avoid the gift being sent to the wrong location.

📧 Want to update your email address?

No problem! Just reach out to our Customer Services team and they’ll update this for you securely.
 

👩‍💻 Need help?

Contact our friendly Customer Services team via live chat or at [email protected] for any questions or help making changes.
 

🤖 Chatbot Summary (Couple-facing):

Q: How can I update my address, wedding date, or email on Prezola?
A: You can update your wedding date and delivery address anytime by heading to the Settings section of your Prezola dashboard. If you've already placed an order that includes a direct delivery item, please contact Customer Services so we can make sure your gift goes to the right place.
To update your email address, just reach out to our team directly, and we’ll take care of it for you.