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If you’ve changed your mind or an item is out of stock, cancelling your order with Prezola is simple. Here’s how it works:
👉 Cancelling an out of stock item:
You can cancel any items showing as Out of Stock directly from the Track Orders page of your dashboard.
To do this:
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Go to your Track Orders page.
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Find the out-of-stock item(s).
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Click the Cancel link shown under the product.
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Confirm your choice to complete the cancellation.
Once cancelled, the amount will be credited back to your Prezola account balance to use towards another gift from our Branded Partners collection.
📝 Want to cancel an item that isn’t out of stock?
No problem! While these can’t be cancelled directly via your dashboard, our Customer Service team can help. Just reach out and let us know which items you'd like to cancel, and we’ll take care of the rest.
🔄 After cancellation:
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Your credited amount will be available immediately.
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You can use it to select something new right away or wait for inspiration to strike!
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Credits are only valid on gifts from our Branded Partners (not experiences or vouchers).
Need help? Contact our team at [email protected] and we’ll be happy to assist. 💚
🤖 Chatbot Summary (Couple-Facing):
Q: How do I cancel an item from my order?
A: If the gift is marked as "Out of Stock" on your Track Orders page, you can cancel it yourself by clicking the "Cancel" button and confirming. The value will be refunded to your Prezola balance to use on another gift from our Branded Partners.
If you'd like to cancel any other item, just get in touch with our Customer Service team, and they'll be happy to help.
