Audience: Couples

Overview
We’re really sorry if any of your gifts have arrived damaged. We aim to ensure every parcel is delivered in perfect condition, but on rare occasions, items may break in transit. If this happens, we’re here to help resolve it quickly.

🚨 Reporting a Damaged Delivery
If you receive a gift that’s damaged (e.g., broken ceramics, glassware), please contact our Customer Service team as soon as possible - ideally within 7 days of receiving your delivery.

You can contact us at:
📧 [email protected]

Please include the following in your message:

• Your full name and order number (or gift list number)
• A description of the damaged item(s)
• Clear photos showing the damage and the packaging it arrived in
• Whether you’d prefer a replacement or credit to choose something else

🔁 What Happens Next
Once we receive your report:

1. Our team will review the photos and details.
2. We’ll confirm whether we’re able to send a replacement or offer credit to your account.
3. If approved, your replacement will be shipped as soon as possible, and we’ll keep you updated every step of the way.

Please note:

• Items must be returned in their original packaging where possible.
• If the item is no longer available, we’ll work with you to find a suitable alternative.

🧠 Pro Tip
To avoid delays, be sure to act quickly and provide all required details upfront. If you have a delivery booked, it’s a good idea to check your parcels as soon as they arrive.