Audience: Couples

Summary: Yes, you can add a delivery note when scheduling your gift delivery, and you may be able to rearrange the delivery if plans change after dispatch. Here’s how it works and what to do depending on your delivery status.

Adding a Delivery Note

- When you schedule your gift delivery via the 'Get your gifts' section of your dashboard, you’ll be given the option to leave delivery instructions.

- This note can be up to 50 characters long and is shared with the courier to help ensure a smooth delivery (e.g., “Leave with neighbour” or “Safe place: porch”).

If the Delivery Has Already Been Dispatched

- If your delivery has already been dispatched and you’ve received tracking details from DPD, you can:

  - Use the tracking link to reschedule the delivery for a more convenient date.

  - Make small adjustments (e.g., deliver to a neighbour or change time slot) using DPD’s in-flight options.

Redirection or Further Changes

- If your requested change cannot be completed through DPD’s system (e.g., changing the address entirely), the delivery may need to be returned to our warehouse.

- Once received, we can arrange for it to be resent to your updated address.

- In these cases, we recommend speaking directly with our Customer Service team as soon as possible to explore options and avoid delays.

Chatbot Summary Version

Q: Can I add a delivery note or redirection if we’re not available?

A: Yes! Add a note when booking (up to 50 characters). If it’s already dispatched, use DPD’s tracking to rearrange. For major changes, contact us—we may need to recall and resend your gifts.