Audience: Couples

Summary: If you've received a gift that is damaged, incorrect, or unsuitable, we’re here to help. You can report any issue and begin a return by contacting our Customer Service team. Please ensure that any return requests or issues are reported within 7 days of receiving your item.

How to Report a Returns Issue

- All issues with items, including damage, missing items or incorrect deliveries, must be reported within 7 days of receipt.

- Contact our Customer Service team via the details below, and include all relevant information so we can assist quickly.

Contact Us

📧 Email: [email protected]

📞 Phone: 0800 488 0082

What to Include in Your Message

- Your full name and your partner’s name

- Your gift list number (if known)

- A clear description of the issue

- A photo of any damage or incorrect item (if applicable)

- Whether you'd prefer a replacement or credit

Next Steps

- Our team will review your message and confirm next steps.

- If a return is necessary, we will provide you with a Returns Reference Number (RMA) and detailed instructions.

- Items must be packaged securely and returned using a tracked delivery service.

- Once received and inspected, we will issue credit to your account to spend on another gift.

- Please allow 5–10 working days for return processing.

Important Notes

- Returns must be in original packaging and resalable condition.

- We cannot exchange items for cash.

- Please do not attach return labels directly to product boxes.

Chatbot Summary Version

Q: How do I initiate a return or contact customer service about an issue?

A: Contact us within 7 days of receiving the item at [email protected] or 0800 488 0082. Include details, photos, and your gift list info. We’ll guide you through the next steps.