Audience: Couples

Summary: Prezola offers full flexibility to manage your gift list when items go out of stock. Whether you wish to replace an item or wait for it to come back into stock, we’re here to support your decision and help ensure you still receive the perfect gifts.

What Happens When an Item Becomes Out of Stock?

- You'll be notified via your Prezola dashboard if any item on your list becomes unavailable.

- You can then decide how to proceed with managing that item.

Your Options

Prezola provides multiple ways to handle unavailable gifts:

- Choose a suitable alternative from our wide range of branded products.

- Remove the item from your list if you no longer wish to receive it.

- Select a different gift that better suits your current needs.

If You Have Your Heart Set on the Original Gift

If you really want the specific item that is currently out of stock, we recommend you still place the order.

- This will essentially act as a pre-order.

- Our team continually monitors stock with our suppliers.

- Once the item becomes available again, we’ll prioritise placing your order immediately to ensure timely delivery.

Need Help?

If you’re unsure how to proceed or want help choosing an alternative item, our customer service team is here to assist. 

Chatbot Summary Version

Q: What can we do if an item becomes out of stock?

A: You can swap it, remove it, or pre-order it if you really want the item. We’ll monitor availability with our suppliers and order it as soon as it returns.