Audience: Couples

Summary: If an item on your gift list goes out of stock before you place your order, Prezola will notify you through your dashboard. We’ll guide you through alternative options and ensure your funds remain secure for future use.

Out-of-Stock or Discontinued Items

- If a gift becomes unavailable or is discontinued before being ordered, we’ll alert you in the 'Get your gifts' section of your dashboard.

- Our team will assist you in finding suitable alternatives that are in stock and ready to order.

- If you prefer not to choose an alternative right away, the value of the gift will be added back to your Product Funds balance.

Using Your Product Funds

Product Funds can be used toward any other item(s) available from our curated range of Branded Partners. You can continue browsing and place an order whenever you're ready.

Support from Our Team

Our customer service team is happy to help you:

- Explore alternative items that suit your style and budget

- Offer recommendations from in-stock products

- Answer any questions you may have about using your Product Funds

Reach out to us for personal support.

Chatbot Summary Version

Q: What happens if an item goes out of stock before we place the order?

A: We’ll notify you via your dashboard and help find alternatives. If discontinued, the funds remain in your Product Funds to use on other gifts from our partners.