Audience: Couples

Summary: Yes, you can update your delivery address after gifts have been purchased, as long as they haven't yet been ordered or a delivery hasn't been booked. For direct delivery (dropship) items and bookings within 48 hours, additional restrictions may apply.

Updating Your Delivery Address

To update your delivery address:

1. Log in to your Prezola dashboard.

2. Navigate to your settings or the Get your gifts section when booking delivery.

3. Update your address before placing an order for your gifts.

If you’re unsure or need assistance, please contact our customer support team at 📧 [email protected] or 📞 0800 488 0082.

Important Notes About Direct Delivery (Dropship) Items

- If your order includes any direct delivery (dropship) items, please inform us immediately if your address needs to change.

- These items are ordered straight away by our Purchasing team and shipped directly from the supplier.

- If a delivery has already been booked and is due within 48 hours, we may not be able to make changes to the delivery address.

Potential Delays for Dropship Address Changes

If we are able to change the address for a direct delivery item after it’s been ordered, please note this may cause delays in receiving your gift. We recommend keeping your delivery details up to date before placing any orders to avoid these issues.

Chatbot Summary Version

Q: Can we update our delivery address after gifts have been bought but before ordering?

A: Yes, as long as you haven't placed an order or booked delivery. Let us know ASAP if your order includes a dropship item, as changes may not be possible within 48 hours of scheduled delivery and could cause delays.