-
Your Order Status Explained
Once you’ve placed your order, you can keep track of your gifts and vouchers using the Track Orders page in your dashboard. This page is your go-to spot for staying in the loop with what’s arriving, when, and how. You’ll see different statuses next to each item in your order. Here’s what they all mean: 🟡 On ord…
-
When do I receive my items?
🕒 When Do I Receive My Items? At Prezola, your gifts don’t automatically get ordered or shipped once a guest makes a purchase — instead, you’re in control of when your gifts are ordered and delivered. Here's how the process works from start to finish: 🛍️ Step 1: Placing Your Order Once your guests begin purchasi…
-
Can we update our delivery address after gifts have been bought, but before ordering?
Audience: Couples Summary: Yes, you can update your delivery address after gifts have been purchased, as long as they haven't yet been ordered or a delivery hasn't been booked. For direct delivery (dropship) items and bookings within 48 hours, additional restrictions may apply. Updating Your Delivery Address To …
