How Do I Contribute to a Group Gift as a Guest?
Audience: Guests Summary: Guests can contribute toward group gifts listed by the couple. These gifts allow multiple people to share the cost of a single item, and contributions are tracked live on the gift list. What Is a Group Gift? Group gifts are higher-value items on a couple's gift list that can be funded b…
Why is the expected arrival date in the past?
Audience: Couples Summary: Sometimes, you might spot an expected arrival date that’s already passed on your Track Orders page. Here’s what that means and what to expect. Why this happens From time to time, gifts may take a little longer than expected to arrive or be processed at our warehouse. This could be due …
Your Order Status Explained
Once you’ve placed your order, you can keep track of your gifts and vouchers using the Track Orders page in your dashboard. This page is your go-to spot for staying in the loop with what’s arriving, when, and how. You’ll see different statuses next to each item in your order. Here’s what they all mean: 🟡 On ord…
How can I check which gifts have been delivered and which are still on the way?
Audience: Couples Summary: Prezola makes it simple to stay up to date on the status of your gifts. You can easily view which gifts have been delivered, which are in transit, and what’s still pending through your dashboard. Steps to Track Gift Delivery 1. Visit the 'Track Orders' section of your Prezola dashboard…
Will guests be notified when we place or receive the order?
Audience: Couple Summary: Guests will not receive any updates when you place or receive a gift order. They are only notified when a gift is initially purchased, and further communication requires your consent. When Are Guests Notified? Guests receive a confirmation email when they purchase a gift from your weddi…
Will we receive tracking information for each delivery?
Audience: Couple Summary: Yes, Prezola provides tracking at two stages: (1) as your gifts arrive at our warehouse, and (2) once they’ve been dispatched to you. You can monitor your orders via your dashboard and receive secure tracking details from our delivery partner, DPD. Tracking Your Order Through Prezola To…
