Are there any additional delivery costs?
At Prezola, every couple receives two free UK deliveries as part of our service. This gives you the flexibility to have your gifts sent at a time that suits you. If you’d like to book more than two deliveries, an additional delivery charge of up to £19.95 may apply. This flat fee covers the secure packaging and …
Will I be notified once the gift has been delivered?
Audience: Guests Summary: Guests are not notified when a gift is delivered. All delivery communications are managed with the couple, who choose when and where to receive their gifts. What Happens After I Purchase a Gift? - You will receive an email confirmation of your purchase. - The couple will receive a noti…
Why Are My Gifts Taking So Long to Arrive?
Overview We completely understand that waiting for your gifts can be frustrating — especially when you’re excited to start using them! Here’s why delivery might be taking longer than you expect, and what’s happening behind the scenes: 💡 How Prezola Works (We’re Not a Traditional Retailer) Prezola is designed to wo…
How can I check which gifts have been delivered and which are still on the way?
Audience: Couples Summary: Prezola makes it simple to stay up to date on the status of your gifts. You can easily view which gifts have been delivered, which are in transit, and what’s still pending through your dashboard. Steps to Track Gift Delivery 1. Visit the 'Track Orders' section of your Prezola dashboard…
Subsequent Delivery Charges for Couples
Audience: Couples At Prezola, we want to make your gift delivery experience as smooth and convenient as possible. As part of our service, each couple receives two complimentary UK deliveries to use at their convenience. If you require more than two UK deliveries, any additional delivery requests will incur a c…
