Are there any additional delivery costs?
At Prezola, every couple receives two free UK deliveries as part of our service. This gives you the flexibility to have your gifts sent at a time that suits you. If you’d like to book more than two deliveries, an additional delivery charge of up to £19.95 may apply. This flat fee covers the secure packaging and …
How do we schedule delivery of our gifts?
Audience: Couples Summary: Once your gifts have arrived at our warehouse, you can easily schedule a delivery directly from your Prezola dashboard. We offer flexible delivery options, including Saturdays and International Shipping options, with full tracking provided by DPD for UK deliveries. When Can We Schedule …
Your Order Status Explained
Once you’ve placed your order, you can keep track of your gifts and vouchers using the Track Orders page in your dashboard. This page is your go-to spot for staying in the loop with what’s arriving, when, and how. You’ll see different statuses next to each item in your order. Here’s what they all mean: 🟡 On ord…
Are there any deliveries we still need to schedule or approve?
Audience: Couples Summary: Yes, once your gifts begin arriving at our warehouse or are ready from suppliers, you’ll need to take action to schedule your deliveries. We make it easy to track which gifts are ready and still need to be scheduled using your Prezola dashboard. How to Check for Unscheduled Deliveries …
