Why is the expected arrival date in the past?
Audience: Couples Summary: Sometimes, you might spot an expected arrival date that’s already passed on your Track Orders page. Here’s what that means and what to expect. Why this happens From time to time, gifts may take a little longer than expected to arrive or be processed at our warehouse. This could be due …
What should we do if a gift's expected arrival date has passed and it hasn't arrived?
Audience: Couples Overview If an item on your gift list has an expected arrival date that has already passed but hasn't yet appeared in your order tracking or been marked as 'In Warehouse', don’t worry. We’re here to help and work closely with our suppliers to ensure your gifts arrive as soon as possible. Why…
Why Are My Gifts Taking So Long to Arrive?
Overview We completely understand that waiting for your gifts can be frustrating — especially when you’re excited to start using them! Here’s why delivery might be taking longer than you expect, and what’s happening behind the scenes: 💡 How Prezola Works (We’re Not a Traditional Retailer) Prezola is designed to wo…
Your Order Status Explained
Once you’ve placed your order, you can keep track of your gifts and vouchers using the Track Orders page in your dashboard. This page is your go-to spot for staying in the loop with what’s arriving, when, and how. You’ll see different statuses next to each item in your order. Here’s what they all mean: 🟡 On ord…
Will we receive tracking information for each delivery?
Audience: Couple Summary: Yes, Prezola provides tracking at two stages: (1) as your gifts arrive at our warehouse, and (2) once they’ve been dispatched to you. You can monitor your orders via your dashboard and receive secure tracking details from our delivery partner, DPD. Tracking Your Order Through Prezola To…
