Audience: Guests

Summary: Guests have 14 days from the date of purchase to request a refund. Beyond this period, refunds may depend on whether the gift order has been placed or transferred to the couple.

14-Day Refund Window

If you change your mind about a gift purchase, you have up to 14 days from the date of the transaction to request a refund. This is in line with our standard return policy and applies to most gift purchases unless the gift has already been processed or customised.

What Happens After 14 Days?

After the 14-day window, your ability to receive a refund depends on whether the gift has already been:

- Ordered from the supplier

- Delivered to or accepted by the couple

- Converted into credit or funds by the couple

Once any of these actions have taken place, the gift is considered fulfilled and may no longer be eligible for a refund.

How to Request a Refund

To request a refund, please contact our customer service team as soon as possible. Provide the name of the couple, the item you purchased, and your order details. We will assess your eligibility based on the timing and status of the gift.

How long does it take to process the refund?

Once processed, it will take 3-10 working days for the refund to be processed back to the original payment card used to make the original purchase. Should access to this account no longer be available, we will ask for suitable bank details to ensure that this can be returned securely.

Need Help?

If you're unsure about your refund eligibility, our customer service team is happy to help. Contact us via phone or email for guidance specific to your situation.

Chatbot Summary Version

Q: What is the refund policy if I change my mind?

A: You can request a refund within 14 days of purchase. After that, it depends on whether the item has been ordered or transferred to the couple. Contact customer service for help