We understand that sometimes you may need to make changes to a gift you've purchased - and we're here to help if we can.

✅ If the Gift Has Not Yet Been Withdrawn or Ordered by the Couple:

Yes, we can usually make changes!
However, if your order includes multiple items, we’ll need to cancel the entire transaction and reprocess it with the correct gift(s), as we’re unable to amend single items within a grouped purchase.

🕓 Please contact us within 14 days of placing your order to ensure we can assist.

🚚 If the Gift Has Already Been Ordered:

In some cases, gifts are automatically ordered shortly after purchase. If this has happened, we’ll need to check with the couple before a refund or change can be made. We'll always do our best to support where possible.

📞 What You Need to Do:

Please contact our Customer Care team with:

• The name used to make the purchase

• The couple’s name

• Your order number

• The change you'd like to make

We'll check the status and get back to you quickly with your options.

 

Chatbot Summary (Guest-Facing)

Yes, if your gift hasn't been withdrawn or ordered by the couple, we can help you change or cancel it. If it's part of a multi-item order, we'll need to cancel the full gift and reprocess it for you. Changes must be requested within 14 days of purchase. If your gift has already been processed, we may need to check with the couple before a refund can be issued. Please contact us on live chat, by phone, or email for help.