DPD, our courier partner, automatically sends a secure four-digit PIN code to the contact information (email and/or phone number) you provided when booking your delivery. This code is essential for releasing your gifts on the day of delivery.

If you haven’t received the code, here’s what to check:

✅ Step 1: Confirm your contact details

Please double-check that the email and mobile number linked to your delivery are correct. If these are incorrect, our Customer Care team can help update the details and reorganise your delivery if the first attempt fails.

❌ Important Note:

Unfortunately, neither our team nor DPD can manually resend the PIN code once it’s issued. If the code wasn’t delivered due to incorrect contact info and delivery can’t proceed, the gifts will be returned to our warehouse.

Once returned, we’ll contact you to rebook the delivery with the updated information.

If you have any concerns or think your contact info may have been entered incorrectly, please contact our Customer Care team as soon as possible so we can support you before redelivery is needed.

✅ Chatbot Summary (Couple-facing):

If you're missing your DPD delivery PIN code, this cannot be resent by the delivery driver or accessed by our Customer Care team. The PIN is sent by DPD on the morning of your delivery, so it's important to ensure your correct contact number and email address are listed on your account. If the details were incorrect, please reach out to Customer Care so we can request an update with DPD and attempt to organise a redelivery. If a redelivery isn’t possible, the parcel will be returned to our warehouse, and we’ll rebook your delivery once it arrives back with us.