Audience: Couples

Summary: Yes, once your gifts begin arriving at our warehouse or are ready from suppliers, you’ll need to take action to schedule your deliveries. We make it easy to track which gifts are ready and still need to be scheduled using your Prezola dashboard.

How to Check for Unscheduled Deliveries

- Head to the 'Get your gifts' section of your Prezola dashboard.

- If there are deliveries waiting to be booked, a banner will appear advising you to book your delivery.

- Click the 'Book a delivery' button to begin the process.

How to Schedule a Delivery

1. Log in to your Prezola account.

2. Navigate to the 'Get your gifts' page.

3. Select ‘Book a delivery’.

4. Choose a delivery date that works best for you.

5. Confirm your address and submit your booking.

You’ll receive confirmation and tracking details from DPD once your delivery is dispatched.

International Deliveries

- For international deliveries, scheduling works slightly differently.

- Once you submit your delivery request, our team will prepare a shipping quote.

- After you approve and pay, your gifts will be dispatched, and tracking information will follow.

- Delivery times vary by country, but most arrive within 10 working days.

Important Notes

- We recommend booking deliveries as soon as gifts are available to avoid delays.

- Two free UK deliveries are included.

- Items marked for direct delivery are automatically shipped and won’t require manual booking.

- If you're unsure whether any deliveries remain, contact Customer Service for help.

Chatbot Summary Version

Q: Are there any deliveries we still need to schedule or approve?

A: Visit your dashboard’s ‘Get your gifts’ section. If any deliveries are pending, a banner will prompt you to schedule. For international orders, we’ll guide you through a quotation and approval process.