If you’ve received a text message offering you an additional free delivery from The Wedding Shop - lucky you! Here’s how it works:

✅ If you still have a free delivery available:

You can book this online through your ‘Track Order’ page by clicking the ‘Book Delivery’ button. Your available free delivery will be automatically applied when you schedule the delivery date.

📬 If you don’t have a free delivery showing online:

No problem - the extra free delivery might not yet be added to your account. Please get in touch with your Gift Guru or our Customer Care team, and they’ll help ensure the free delivery is applied correctly. Once confirmed, it may be added to your account so you can book online.

📌 Tip: It’s always a good idea to check your dashboard first, as the free delivery may already have been activated for self-booking.

Chatbot Summary (Couple-facing):

If you’ve received a text offering you an additional free delivery, check your ‘Track Order’ page to see if the free delivery has already been applied to your account - if so, you’ll be able to book it online right away. If it’s not visible, get in touch with your Gift Guru or Customer Care team, and they’ll either apply it for you or book the delivery on your behalf.