Audience: Couples

Overview
If an item on your gift list has an expected arrival date that has already passed but hasn't yet appeared in your order tracking or been marked as 'In Warehouse', don’t worry. We’re here to help and work closely with our suppliers to ensure your gifts arrive as soon as possible.

Why this might happen

• Sometimes items are delayed due to supplier stock updates or transit issues.
• Arrival dates are estimated based on standard lead times and may shift depending on availability.

What to do next
If the expected warehouse arrival date has passed:

1. Give it a few days:
   • In many cases, tracking updates shortly after the expected date as new information arrives from our suppliers to our Purchasing team.
2. Check your dashboard:
   • Go to your 'Track Order' section under 'Get your gifts' to see the most up-to-date status of all ordered items.
3. Still no update? Contact us:
   • If more than a few days have passed and there’s still no update, our Customer Service Team is happy to help.
   • Reach out to: [email protected] or call 0800 488 0082.
   • Please include:
     • Your names
     • Gift list number
     • Item(s) in question
     • Expected arrival date

What happens next

• Our team will contact our suppliers to request a detailed update.
• As soon as new information is available, your order status will be updated on your dashboard.
• If any further action is needed, our team will guide you through your options (such as alternative product suggestions if needed).

We appreciate your patience - Delays can be frustrating, but please rest assured that we’re doing all we can behind the scenes to get your gifts to you as soon as possible. Thank you for bearing with us!