Audience: Couple

Summary: Yes, Prezola provides tracking at two stages: (1) as your gifts arrive at our warehouse, and (2) once they’ve been dispatched to you. You can monitor your orders via your dashboard and receive secure tracking details from our delivery partner, DPD.

Tracking Your Order Through Prezola

To monitor the progress of your gifts before delivery:

1. Log in to your Prezola account.

2. Navigate to the 'Get your gifts' section.

3. Click on 'Track Order' to view updates as your gifts are processed and arrive at our warehouse.

This helps you see which items are ready and which are still on their way to us from suppliers.

Tracking Once Your Delivery is Dispatched

Once you’ve booked your delivery and your gifts are dispatched from our warehouse, you’ll receive detailed tracking information from DPD. This includes:

- Real-time tracking updates

- Estimated delivery time slots

- A unique four-digit PIN that will be required on the day of delivery

This secure delivery PIN must be provided to the DPD driver to ensure your gifts are handed over safely and to the correct recipient.

What If You Miss a Delivery?

DPD will offer redelivery options if you're not available at the time of delivery. You can manage this directly via the DPD app or using the link provided in your tracking message.

Chatbot Summary Version

Q: Will we receive tracking for each delivery?

A: Yes! Use 'Track Order' in your dashboard to monitor gifts arriving at our warehouse. Once dispatched, DPD will send full tracking info and a secure PIN for delivery.