Are guests notified when we receive their gifts? Are there any fees associated with withdrawing cash funds? Are there options to swap gifts for credit? Can I add a delivery note or redirection if we’re not available? Can I Choose a Specific Delivery Date for the Gift? Can I Have Cash for a Discontinued Item? Can I Withdraw Funds as Cash if an Item Is Out of Stock? Can we have the gifts delivered to multiple addresses (e.g., home and work)? Can we reorder favourite gifts later on? Custom Products Not Showing When Placing an Order Do we need to manually place an order for the gifts guests have bought? Have all cash gifts and fund contributions been transferred to us? How are large furniture items delivered? How can I check which gifts have been delivered and which are still on the way? How do I cancel an order? How do we schedule delivery of our gifts? How to Change Your Delivery Address How to Spend Your Prezola Product Balance I Need Help to Withdraw My Funds – It Says I’ve Reached My Limit Is Delivery Available to International Addresses? Is there a fee or timeline for withdrawing money? Using Remaining Funds for Unavailable Items What does it mean that gifts have been purchased but no orders placed? What happens if an item goes out of stock before we place the order? What if an item becomes out of stock? Are we notified? What Is Prezola’s Storage Policy and How Do I Book an Additional Complimentary Delivery? What should we do if a gift's expected arrival date has passed and it hasn't arrived? When do I receive my items? Where can we see which guests purchased which gifts? Why Are My Gifts Taking So Long to Arrive? Why is the expected arrival date in the past? Will we receive tracking information for each delivery? Your Order Status Explained